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Frequently Asked Questions

Once your order has been placed the Repairify team will email your 18-digit code directly to the email address you have provided.

We aim to supply your code within 1 hour of purchase, in rare cases it could be up to 24 hours. Please note that our offices are open Monday-Friday 8am-5pm.

We accept all major debit or credit cards. If you wish to pay by BACs or invoice, please call us on 01923 882 392.

We’re sorry to hear you haven’t received your order, please email or call 01923 882 392 and we will assist you.

Make sure you have followed the steps detailed in our how-to video

If you’re still having trouble, please give our friendly support team a call on 01923 882 392.

We’ve put together this handy video guide on how to activate your connection card.

Each token can be used to access the same vehicle 3 times within a 24-hour period.

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